Refund policy
Return Policy
We reserve the right to limit or refuse the return of items at any time and for any reason.
Defective Products or Order Errors
All items purchased on our website are new and guaranteed to be free of defects. If a product is found to be defective or does not match your order, we commit to replacing or exchanging it within 15 days of delivery. For any claim, please provide the delivery slip or a copy of the invoice.
Return Procedure
To initiate a return, please contact our customer service by using the “Contact” link at the bottom of the website page.
Return Fees
• If the product is not defective, an administration fee of 10% will be applied, and shipping fees will not be refunded.
• If you benefited from free shipping, an administration fee of 20% of the sale price will apply for the return.
• No administration fees will be charged if the return is made directly in-store.